Help

Support

Something not working, or a question about your subscription? Email hello@hellonudge.me and a real person (the developer) will get back to you, usually within a day or two. In the app you can also tap You → Settings → Help & feedback.

Subscriptions

How do I cancel?

On your iPhone, open Settings → your name → Subscriptions → Nudge, then Cancel Subscription. You keep access until the end of the period you paid for. If you cancel during the free trial, you won't be charged.

How do I get a refund?

App Store purchases are refunded by Apple. Request one at reportaproblem.apple.com.

I subscribed but the app still shows the paywall

Make sure you're signed in with the same Apple ID you subscribed with, then tap Restore purchases on the paywall. If it still doesn't unlock, email us.

Using Nudge

How do I change my check-in times?

Tap You → Settings → Check-in times, or just tell your coach in the chat ("move my morning check-in to 6am").

I'm not getting check-ins

Check that notifications are on for Nudge in your iPhone's Settings → Notifications. Check-ins also stop if your trial or subscription has ended.

Can I take a break without losing my progress?

Yes. On the You page, tap Pause for vacation under your season. Your season freezes until you resume.

Your Account and Data

How do I delete my account?

Tap You → Settings → Delete my account. This permanently deletes your profile, chat history, goals and check-ins. It does not cancel an App Store subscription, so cancel that first (see above).

More detail in our Privacy Policy and Terms of Service.

In a Crisis?

Nudge is not a crisis service.If you are in danger or thinking about harming yourself, call or text 988 (Suicide & Crisis Lifeline, US) or your local emergency number right away.